FAQs

You can contact us at our main office phone (704-269-5661) or via our website form to schedule a free, no-obligation consultation.
During the initial consultation we:

• Meet with you (and your family) to review the care needs.
• Consult relevant healthcare providers (physician, social worker, hospital staff) as needed.
• Develop a customized plan of care based on your individual situation and preferences.

We believe strong, compassionate, well-trained personnel are the foundation of quality care. To that end:

• All caregivers are thoroughly vetted via background checks, employment history, and reference verification.
• Nurses and management staff supervise and monitor care plans to ensure safety and consistency.
• We match caregivers to clients based not only on skills, but also on personality, values and compatibility so the relationship is positive and comfortable.

Our headquarters operates in Charlotte, NC (8501 Tower Point Dr STE D1) and we also serve the Rock Hill, SC area (1565 Ebenezer Road, Suite #102).
If you’re in another nearby region, we’re happy to discuss whether services are available for you — just call us and we’ll explore options.

We offer flexible scheduling to meet your family’s needs:

• Short-term/part-time care (even just 2 consecutive hours) to full-time live-in support.
• Coverage on weekdays, weekends, holidays.
• 24-hour care solutions for clients who require round-the-clock support.
  We’ll work with you to identify the ideal schedule and caregiver arrangement.

Cost depends on several factors including: the level of care needed, hours per day, live-in vs hourly, any special medical or memory-care needs, location, and caregiver qualifications.
During the consultation we’ll review those details and present a clear plan and cost estimate so you know exactly what to expect.
We’ll also discuss payment methods, any insurance implications or benefits you might be able to access.

• We treat every client with dignity, respect and as part of your family and ours.
• Individualized plans: we don’t offer a “one-size-fits-all” solution, but tailor care to you.
• Strong supervision and management involvement to ensure quality and safety.
• Skilled nursing oversight and experience with complex needs like dementia and post-surgery recovery.
• Flexibility in scheduling and service types so you get the right level of care when and how you need it.

We support a broad spectrum from daily-living assistance to more intensive support, including:

• Assistance for those recovering from surgery or orthopedic events.
• Memory care for clients with Alzheimer’s or other dementia.
• Clients needing skilled nursing visits, collaboration with therapists (PT/OT/SLP) as needed.
• Families needing respite care while they attend to other matters.
  If you have a specific medical or health condition in mind, we encourage you to reach out so we can discuss suitability and plan details.

We maintain communication protocols so if a caregiver notices a change in condition, you are informed and appropriate escalation happens (e.g., nurse consult, physician).
If an urgent event occurs, caregivers are trained to follow the care plan, alert management, and engage emergency protocols if needed (transport, ER referral, etc.).
We’ll outline the escalation and communication plan as part of your care plan.

To make sure care begins smoothly:

• Provide a safe, accessible environment: clear walkways, remove trip hazards, ensure lighting is adequate.
• Prepare any relevant documentation: physician orders (if applicable), medication lists, emergency contacts.
• Identify preferred routines, habits and likes/dislikes of the client so the caregiver can align with comfort.
• Ensure caregiver has workspace/access: bathroom, bedroom, meals area; clarify boundaries if there are pets, children, staff parking etc.
• Be open to communication: we encourage family input and feedback so we can adjust care as needed.

We respect the dignity of each person in our care. Our caregivers receive training on respecting privacy, personal space and individualized care.
We maintain confidentiality of client information, follow state regulation for home-care agencies, and ensure that all interactions are respectful and aligned with the client’s preferences and family values.

We understand needs change over time. If you wish to change your schedule, service type, caregiver or stop service altogether:

• Contact us with your request and we’ll work to adjust the plan promptly.
• We conduct periodic reviews of the care plan and welcome feedback from you or your family.
• If you decide to end services, simply notify us in advance (we’ll specify notice terms in the service agreement) and we’ll assist with the transition.

Yes — we can provide live-in or overnight caregiver support for clients who need 24-hour monitoring, assistance with mobility, personal care or are transitioning after surgery or injury.
We’ll assess the scope and ensure arrangements are safe and comfortable for both client and caregiver.

We recommend scheduling our free initial assessment. Our team will evaluate your loved one’s abilities, home environment, medical background, recovery/re-habilitation status (if applicable) and discuss your family’s goals.
We’ll help you choose the level of support — hourly, live-in, memory care, or skilled nursing — and explain how each option works so you can make an informed decision.